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Tag Archives: customer service
Three Things That Tickles Today’s Customer
When I see and analyze the complaints that I see from Internet Service Providers, Mobile phone operators, banks, shops and other businesses, I notice one key aspect. Many business providers do not understand their customer(s) at all. What does the … Continue reading
Using Social Media as a Tool for harnessing Customer Care Service
In the 21st century, Customer Service is personal. Safaricom, Kenya’s biggest and most powerful brand is effectively using Social Media in their customer care service which results in many happy customers. This is the greatest ROI that any brand would … Continue reading