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Category Archives: Business
When I see and analyze the complaints that I see from Internet Service Providers, Mobile phone operators, banks, shops and other businesses, I notice one key aspect. Many business providers do not understand their customer(s) at all. What does the … Continue reading
I have recently travelled to five East African countries and made a few observations in business, specifically the banking sector. It became apparent that no single bank enjoys sole dominance in any of these economies- Kenya, Uganda, Tanzania, Rwanda, Burundi … Continue reading